Users

Owned by Lorenzo Phillips
Last updated: Mar 19, 2021
2 min read

The Users tab displays a list of users that exists in your Jira instance. These users can be internal to Jira’s user/group management functionality or can be synchronized users from an external system such as Active Directory or single sign-on (SSO) systems such as Okta or OneLogin. Also worth noting, the list contains user accounts that may not be visible to you in other areas of Jira (e.g., internal Atlassian accounts or accounts left after removing an Atlassian App).

Columns

  • Account Type: Displays the type of account the user is. For example, atlassian, apps, customer, etc.

  • User Name: Displays the the name of the user.

  • User Email: Displays the email address of the user.

IMPORTANT NOTE: If the account is an Atlassian account, the email may not display as the user has the option in their profile to block visibility of this information. If you feel you should be able to see the email address of the user, then reach out to them to discuss updating the visibility option in their profile. Also, accounts belonging to Atlassian Apps generally do not have an email address associated with them.

Details Area

  • Account ID: Displays the ID associated with the user’s account.

  • Active: Displays a true/false value as to whether or not the user is currently active in your instance.

  • Time Zone: Displays the user's time zone. This value is based on what’s is in the user’s profile.

  • Locale: Displays the user’s locale. This value is based on what’s is in the user’s profile.

  • Description: Displays the description associated with the user’s account. If no description is available, the default message will be displayed.